We are a resale marketplace. Prices may be below or above face value.

Terms and Conditions

 

Orders for event tickets (hereafter tickets) placed through this website (SITE) will be fulfilled

by Ticket Evolution. USER denotes the customer ordering event tickets through SITE.

 

ALL SALES ARE FINAL.

 

Tickets purchased through SITE can NOT be resold.

 

By agreeing to these TERMS and POLICIES, USER understands that event tickets sold through

this SITE may be obtained by Ticket Resellers operating in the secondary ticket market and may

be resold above or below the face value. USER agrees and understands that ticket price as

shown on their order and paid by USER for said tickets may be higher or lower than original

purchase price shown on the face of the ticket. This SITE and Ticket Evolution are not affiliated

with any venue, sports team or performer and is not a primary box office.

 

All prices are in United States dollars.

 

USER will be charged cost of ticket as shown on SITE plus delivery charge and service charge as

outlined during ordering process. Prices stated may include sales tax as appropriate. Tax will be

shown as a separate charge.

 

USER’s CREDIT CARD or DEBIT CARD will be charged the full amount of tickets and all associated

fees at time of sale confirmation. SITE may authorize USER’s card prior to sale confirmation

while confirming ticket availability resulting in a held amount. If tickets are not available, card

will be fully refunded. Holds may take several days to clear.

 

USER understands that ALL SALES ARE FINAL at the time USER confirms the order and USER

agrees to pay ALL associated cost, fees and taxes (if any) to complete their order. Upon

successful completion of the sale, SER will receive an email confirmation notice showing

confirmation number and all appropriate information about venue, performer, seat location,

relevant notes and sale information including card type and identification information and

amount charged. SITE may generate future email notices regarding pre-event reminders or

related performer or venue information.

 

If SITE cannot confirm order as requested, SITE will work with USER and make reasonably

commercial effort to find comparable or better replacements at no additional cost to USER.

If SITE cannot deliver tickets as ordered by USER after USER has received confirmation from

SITE, SITE will work with USER and make reasonably commercial effort to try and ensure USER

satisfaction by delivering comparable or better seats than those ordered by USER at no

additional cost to USER or allow USER to receive a full refund for stated, confirmed price of

tickets and all related fees and applicable taxes (if any).

 

When possible, all tickets will be shipped to USER by approved method within one business day

of confirmation of order. Tickets may not be available at time of order for certain events. An ‘in-

hand’ date in the future indicates when the supplier will have tickets in their possession and

therefore indicates when tickets will ship. Expedited shipping will not alter shipping dates. In

some cases, USER may be asked to sign for packages. Shipment to Post Office Box or 3rd party

postal outlet may require additional verification and associated additional fees.

USER requesting INTERNATIONAL SHIPPING must select the appropriate INTERNATIONAL

DELIVERY option. Failure to select correct option may result in added fees after confirmation or

incomplete deliveries.

 

SITE will make commercially reasonable attempts to deliver tickets via approved method. If

USER’s tickets are returned to SITE as undelivered, SITE will make a commercially reasonable

attempt to contact USER and make arrangements to re-deliver tickets.

When an order is fully confirmed, USER will receive an email and will no longer see USER order

as pending in “My Account”. Orders fully confirmed by SITE and the seller become eligible for up

to 100% money back guarantee.

 

If legitimate tickets are not delivered to you in time of the event and such delivery failure is not

caused by USER (i.e. you are not home to sign for the package and did not pick up the tickets

from your local FedEx facility) you are eligible to receive a refund up to 100% of your order. In

some extremely rare instances a venue may remove a row of seats or move seat locations at

the last minute without any warning. This circumstance is beyond the control of the SITE and

the seller and is not eligible for a 100% refund.

 

Despite every attempt by the SITE to display accurate ticket information, errors in price, venue,

time and performer may occur. SITE will not be held liable if venue or performer change time or

date. USER may contact Customer Service prior to finalizing sale to verify all ticket information.

SITE does not guarantee the accuracy of event information on SITE including but not limited to

event name, event location or venue, event start time or event date.

 

Notes may be displayed with ticket information prior to purchase. These notes may indicate

specific conditions such as obstructed view, partial view and/or limited view. In the case of

theater or show tickets this may include notes such as behind the orchestra, mezzanine, side

view, behind the stage or aisle. There may also be age restrictions noted. These conditions are

known prior to purchase and are not grounds for any refund or exchange.

 

SITE will take commercially reasonable precautions to protect SITE and USER against

FRAUDULENT credit/debit card usage. SITE will attempt to verify name, address and contact

information for billing and shipping. SITE may request additional verification of USER

identification including valid state drivers license or federal passport. USERS who fail to provide

required identification may have their purchase denied.

 

By nature, the ticket market is dynamic and constantly changing so tickets displayed may not be

available at time of purchase. SITE will not guarantee tickets as ordered until USER is in

possession of tickets. Immediately upon receiving tickets, it is USER’s responsibility to verify

performer, venue, date, time and seat location of tickets is accurate. USER is responsible to

maintain possession of tickets until time of use. SITE will not replace lost or stolen tickets.

USER agrees to adhere to all rules, procedures and policies of the venue and performer.

 

Inappropriate behavior by USER resulting in ejection from the venue will be the responsibility of

the USER as will any and all fines, legal expenses or other expense that are incurred by USER as

a result of the ejection. Additionally, USER will be solely responsible for all damage they may

inflict against venue, performer, other attendees, employees of the venue or any other person.

 

USER may only view and visit the SITE for their own personal use to view, purchase and track

SITE ticket sales and delivery. USER is not allowed to modify, duplicate, share, distribute,

reverse engineer, hack or otherwise mis-use SITE information. All software is property of Ticket

Evolution and is protected by U.S. and International copyright laws.

 

SITE is only responsible for content as it pertains to viewing and purchasing event tickets and

cannot guarantee or control any content that may display resulting from other links or other

Searches

 

USER agrees to indemnify and hold the SITE, and SITE subsidiaries, affiliates, officers, agents,

employees and other partners, harmless from any loss, liability, claim, or damage including

legal fees resulting from USER’s use of the SITE including links to or from other sites.

 

USER agrees to indemnify and hold the Ticket Evolution, and Ticket Evolution subsidiaries,

affiliates, officers, agents, employees and other partners, harmless from any loss, liability, claim,

or damage including legal fees resulting from USER’s use of the SITE including links to or from

other sites.

 

Under no conditions will SITE be liable to USER for any damages beyond a stated refund of

amount plus credit paid by USER for tickets ordered.

 

USER will be responsible for any and all legal fees incurred by USER and SITE associated with

USER’s disputed charges or chargebacks and there will be no exceptions.

 

SITE is available ‘as-is’. USER understands that programs, software, hardware, computing

technology and all related technology, network, network infrastructure and systems are, by

nature, unstable and subject to glitches, downtime, incompatibility and failure and that SITE will

in no way be responsible for any issues arising with USER’s computer, device, phone or other

equipment that USER may incur while viewing and using SITE. SITE will not be responsible or

liable for any damages arising to USER or to USER’s computer, device, phone or other

equipment from use of SITE.

 

SITE will not be responsible, be in default or liable due to inability to completely deliver against

obligations as a result of any Act of God including but not limited to fire, earthquake, flood,

tornado, epidemic, or any civil disturbance, act of terrorism, war, embargo, failure of power,

transportation or other similar act not under control of SITE.

 

USER may set up an Account with their unique identification and password. USER must be over

18 years of age and present information that is accurate and truthful. USER understands the

SITE may show tickets for events that have age restrictions for entry i.e. require minimum age

of 21 to enter. SITE will not be responsible for any refund if event or venue restricts entry to

adults 21 years of age or older and user is under age and is denied entry. SITE will not be

responsible if event or venue has any age restrictions the user does not meet and will not issue

any refund.

 

USER account may be terminated with or without notice, for any reason. USER must maintain

confidentiality of log-in information and should notify SITE if they feel this information has been

compromised.

 

SITE will comply with local, state and federal law enforcement request or subpoena pertaining

to any alleged criminal investigation or illegal activities. SITE may initiate legal process or make

reports to appropriate law enforcement agencies if it suspects USER of criminal activity.

 

This Agreement shall be interpreted in its entirety in accordance with the laws of the State of

New York. Any legal action must be filed in New York, NY. USER, SITE and Ticket Evolution agree

that English is the governing language of this Agreement.

 

*COVID-19 (Coronavirus) Related Event Cancellations and Postponement To assure fans’ safety during these uncertain times, all tickets are subject to restrictions and requirements put in place by venues, teams, or government authorities as it pertains to proof of  COVID-19 vaccination, proof of negative COVID-19 test, social distancing, wearing personal protective gear, age restrictions, or similar measures. If you cannot attend the event due to your failure or inability to comply with such requirements, you will not receive a refund. If the event is held without fans or reasonably similar seats are not available, you will receive a refund as if the event was canceled.

 

In light of recent developments related to COVID-19 and with great concern for our customers' safety and wellbeing, we established the following terms for COVID-19 related event cancellations and postponements effective immediately:

  1. IF AN EVENT IS CANCELLED AS A RESULT OF COVID-19, you will receive a full refund.
  2. IF AN EVENT IS POSTPONED OR RESCHEDULED AS A RESULT OF COVID-19, and the original tickets are valid for entry at the time of the rescheduled event, your original tickets will remain valid for the rescheduled event and your order will not qualify for a refund. If you do not feel it is safe for you to attend the event, you can always resell your valid ticket.
  3. NO SPECTATORS EVENTS. If your event is announced to be played without spectators as a result of COVID-19, it will be treated as if the event is cancelled. These tickets will be eligible for a refund or Credit Voucher program unless event organizers inform us otherwise.
  4. All other Terms and Conditions remain in full force and effect without amendment or modification.

Amendments SITE reserves the right to amend this policy at any time. SITE will post a notice of changes on its SITE, when and if the terms of this policy are amended.

 

Need assistance with an order? 

Mon - Sun 9:30am - 10pm EST 
972-445-9064 
ordersupport@ticketfulfillmentgroup.com

 

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